Last updated: 10 December 2025

This Privacy Policy explains how Nobi Hotel collects, uses, stores, and protects personal data of guests and website visitors from around the world, including those located in the European Union (EU) and the United Kingdom (UK), in accordance with applicable data protection laws such as the GDPR and UK-GDPR.

1. Data Controller

Nobi Hotel
Hay Tisaliwin, Tamraght Oufella
80000 Agadir, Morocco
Phone: +212 5 2883 74 74
Email: info@nobihotel.com

2. Personal Data We Collect

We may collect the following categories of personal data:

2.1 Information you provide directly

• Name, address, nationality
• Email address and phone number
• Payment details (processed securely by payment providers)
• Booking information (dates, preferences, number of guests)
• Identification documents if required under Moroccan law
• Any information you voluntarily submit (e.g., inquiries, special requests)

2.2 Automatically collected information

• IP address
• Browser type and device information
• Cookies and usage data
• Website analytics (e.g., pages visited, time on site)

2.3 Data from third parties

• Online booking platforms (e.g., Booking.com, Expedia, Airbnb)
• Payment processors
• Travel agencies

3. Purposes and Legal Bases for Processing

We process personal data for the following purposes:

3.1 To provide hotel and booking services

Legal bases:

• Performance of a contract
• Legitimate interests

3.2 To communicate with you

(e.g., booking confirmations, customer service)
Legal bases:

• Performance of a contract
• Legitimate interests

3.3 To process payments

Legal bases:

• Performance of a contract
• Legal obligations

3.4 For marketing communications (optional)

(e.g., newsletters, special offers)
Legal basis:

• Consent (you may withdraw consent at any time)

3.5 Website security and analytics

Legal basis:

• Legitimate interests

3.6 Legal compliance

(e.g., registration requirements for guests under Moroccan law)
Legal basis:

• Legal obligations

4. Cookies and Tracking Technologies

We use cookies and similar technologies to operate the website, improve performance, and analyze visitor behavior.
You may modify your browser settings to reject cookies, but some features may not function properly.

5. Sharing of Personal Data

We may share your information with the following categories of recipients:

• Payment service providers
• Online booking platforms
• IT hosting and analytics service providers
• Professional advisors (legal, accounting)
• Authorities where required by Moroccan law

We do not sell personal data.

6. International Data Transfers

As a hotel in Morocco, we process your data outside the EU/UK.
We ensure appropriate safeguards such as:

• contracts applying GDPR-compliant data protection clauses, or
• processing only when necessary for the performance of a service you request (e.g., booking your stay)

7. Data Retention

We retain personal data only as long as necessary for:

• fulfilling the booking and providing hotel services
• complying with legal obligations
• resolving disputes and enforcing agreements

Guest registration records may be retained as required under Moroccan law.

8. Your Rights (EU & UK Residents)

You have the right to:

• Access your personal data
• Rectify inaccuracies
• Request erasure (“right to be forgotten”)
• Restrict or object to processing
• Data portability
• Withdraw consent (where applicable)
• Lodge a complaint with your supervisory authority

To exercise these rights, please contact us at: info@nobihotel.com

9. Security Measures

We take appropriate technical and organizational measures to protect your personal data, including:

• Secure hosting environments
• Access controls
• Encryption where appropriate
• Staff confidentiality obligations

However, no online system is completely secure.

10. Minors

Our services are not directed to children under 16.
We do not knowingly collect data from minors without parental consent.

11. Links to Third-Party Websites

Our website may contain links to external sites. We are not responsible for their privacy practices.

12. Changes to This Policy

We may update this Privacy Policy to reflect changes in law or our practices. Updates will be posted on this page with a new “Last updated” date.

13. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact:

Nobi Hotel
Email: info@nobihotel.com
Phone: +212 5 2883 74 74